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Terms & Conditions

These Consumer Terms and Conditions will only apply where individuals are making purchases other than for their business purposes, using the online shopping facility on this site. Our General Terms and Conditions of Sale, which are likewise on this site, will also apply, but where there is any conflict or inconsistency between them, these Terms and Conditions will prevail:


All your orders and purchases made through this site will be with Bristan Group Limited, and not with any other party, including the retailer whose website may have directed you to this site.


The prices payable for the goods are those shown on this site at the time when your order is placed. All the prices are in pounds sterling, and include VAT, where stated. Where not so stated, VAT will be added. Delivery and packaging is included in the prices, unless otherwise stated.



You can purchase spares from the Heritage website. Simply search for the product for which you need a spare. You'll find a list of spares relevant to that product within the product detail section. Alternatively, please call us on 0330 268503 quoting both the product name and the age of the product. This will help us identify the right part that you need.

The UK Heritage Brochure is fully priced in £sterling including VAT. To request your free copy, please fill in our simple Order Brochure form and one will be sent out to you as soon as possible.


The goods will be delivered to you at the address given in your order.
Once the goods have been delivered, they will be at your risk, and we will not be liable for their loss or damage. You must inspect the goods on delivery, and if any of them are damaged, incorrect or missing, you must email to tell us within 7 working days of delivery, or if nothing has by then been delivered, the date of our email notifying you that they have been despatched. You must give us a fair chance to inspect goods that you tell us have been delivered damaged or are incorrect.


Please note that we can only deliver within England, Scotland and Wales, and even then it may not be possible to deliver to some addresses, in which case we will email you to ask for alternative delivery instructions. All deliveries are made by third party carriers. If our carrier is not able to make delivery of the goods at the address you have given at any time between 8.00am and 6.00pm Monday to Friday, they will either be stored at the carrier’s depot nearest that address until you can collect them, or the carrier will attempt to redeliver them to that address.
Although the goods will normally be despatched within 3 working days of the date of order, we will not be liable for loss or expense incurred as a result of delay in delivery arising out of any cause whatsoever. If you order goods with different availability dates, we will hold them until the last one is available for delivery.


You have the right to cancel your order up to 7 working days from the day following delivery, by calling us on 0330 268503 or by:
Post: Customer Services Bristan Group Ltd Birch Coppice Business Park Dordon Tamworth Staffordshire B78 1SG Email: orders@heritagebathrooms.com
If you cancel your order as above, the goods must be returned to “Returns” at the above address and at your own cost within 30 days of cancellation enclosing details your name, address and order references. It is your responsibility to take reasonable care of the goods until they are returned to us.


If the goods are incorrect, faulty or damaged, we will collect them at our discretion, and they must be available for collection by our carrier at any time between 8.00am and 6.00pm Monday to Friday. 


You can pay by VISA, MasterCard, Switch, Solo, and VISA Electron. Your credit or debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. By clicking on “Place/Confirm Order”, you authorise and give consent to us taking the total payment as quoted from your card..

Goods guarantee

We warrant that the goods will be free from defects for a period of twelve months from delivery, except for accidental or malicious damage, improper use or negligence, general wear and tear, or damage due to poor installation or servicing but we accept no liability for consequential loss.

Customer Services

If you have an order query, please telephone our Customer Services team on 0330 268503 or email enquire@heritagebathrooms.com.
Please note that our office hours are Monday to Friday 8.00am to 5.30pm.


The contract for your purchase of the goods will be governed by English Law, and in the event of any disputes, the English and Welsh courts will have exclusive jurisdiction.

Neither these Consumer Terms and Conditions nor our General Terms and Conditions will affect your statutory rights.

General terms and conditions of sale

1. The Contract
1.1 In these Terms and Conditions, the contract means your order for goods as accepted by us, or our quotation as accepted by you, in writing. If the goods are to be delivered by instalments, each instalment will constitute a separate contract.
1.2 Each quotation of ours will lapse after 30 days from its date, or such later date as we may agree in writing.
1.3 Once accepted by us, neither your order nor the contract can be cancelled, postponed or altered in any way, without our written consent. Unless otherwise agreed by us in writing, we do not trade on a sale or return basis.
1.4 Unless otherwise agreed by us in writing, these Terms and Conditions will apply to our quotation, your order and the contract to the exclusion of any customary trade terms or terms or conditions of yours, and supersede any previous terms of trade between us.
1.5 No person acting or purporting to act on our behalf has any authority orally to add to or vary any of the terms of the contract or to waive any of our rights under it, and no such addition, variation or waiver shall have any effect unless agreed by us in writing. No waiver by us of any of our rights under the contract will be considered to constitute a general waiver of those or any other such rights.
1.6 The contract will be with you the sole trader, partnership or limited company as detailed in your last accepted credit account application form. Any changes in that status must be notified to us in writing immediately, and we reserve the right to discontinue dealings with you until you have completed and we have accepted a fresh such form. Until that has been done, you will remain liable, jointly and severally with the trading entity evidenced by the change, to pay us for goods supplied as if that change had not taken place. You may not assign or otherwise transfer the contract without our prior written consent, and no-one other than you and your permitted assignees or transferees may exercise any of your rights under the contract.
1.7 Our quotation, your order and the contract will be governed by the laws of England, and the English and Welsh Courts will have exclusive jurisdiction.
2. The Goods
2.1 All drawings, descriptive matter, price lists, catalogues, brochures, websites, and other promotional material of ours are approximate only and intended merely to give a general idea of the goods, and will not form part of the contract. Since we continuously try to improve the quality of our goods, they will also be subject to changes in design, materials, components and finishes. You will accept the goods subject to such variations in size, colour and finish as are within normally accepted manufacturing tolerances.
2.2 Whilst the goods will comply with all applicable standards and other regulatory requirements in the United Kingdom, we will not be responsible for ensuring that they comply with any such requirements elsewhere.
2.3 You acknowledge that all intellectual property rights, including but not limited to unregistered design right, copyright, registered designs and patents in the United Kingdom, and other similar rights elsewhere, in all the goods that are proprietary to us and their drawings, designs and specifications, will belong to us absolutely, and you will at our expense take such steps as we may reasonably request to establish, prosecute and defend those rights.
3. Delivery and Risk
3.1 The goods will be delivered to such delivery address in the United Kingdom as you have last given to us when your purchase order is placed, or such other address as we may agree in writing. Where the delivery address is outside the United Kingdom, the goods will be delivered ex works our warehouse, but we will, at your request, make arrangements on your behalf and at your expense for their collection and carriage to such delivery point as you may designate.
3.2 Whilst we will use reasonable efforts to do so, we will not be obliged to comply with any delivery procedures of yours. You will have given authority to accept delivery on your behalf to any person who purports to accept delivery of the goods at the delivery address. You will accept delivery at any time during your normal business hours.
3.3 Part deliveries are permitted. You will not be entitled to reject a delivery or deliveries of the goods if they are within 10% of all or any of the numbers, sizes, types or finishes ordered.
3.4 We will use our reasonable efforts to despatch or deliver the goods within any delivery period designated in the contract or otherwise agreed by us in writing, but time for delivery will not be of the essence, and we will not be liable for any loss, expense or claim whatsoever caused by late delivery. In any event, we reserve the right to cancel all or part of the goods or suspend or delay delivery, without liability to you, if the supply of the goods is prevented or delayed because of any circumstances beyond our reasonable control.